Details of Thameslink compensation offer published (Chris Nicholson)

Details of Thameslink compensation offer published

January 27, 2010 3:52 PM

Chris Nicholson boards a train at Tulse Hill Station First Capital Connect have published details of their improved compensation offer to affected customers on their Thameslink service following Chris Nicholson and Caroline Pidgeon's meeting with them last week.

Further details can be found below.

Thameslink customer Discount offer and refund scheme

Following the disruption to services on the Thameslink route between November 2009 and January 15, 2010, affected season ticket holders are being offered discounted tickets and refunds. This is in addition to the delay-repay compensation scheme which can be used when a service has been delayed by 30 minutes or more.

Summary of offer

Annual season ticket holders: Will be entitled to claim either a 5% discount off their next purchase (equivalent to over 2 weeks free travel) or tickets for 10 days free travel.

Monthly season ticket holders: Will be entitled to claim either a 50% discount off their next monthly card following the start of the scheme (equivalent to 2 weeks free travel) or tickets for 10 days free travel.

Weekly ticket holders:

• with four weeks of tickets during the period: Will be entitled to claim tickets for 5 days free travel.

• with eight or more tickets during the period will be entitled to claim ticket for 10 days free travel.

First Class ticket holders: Will additionally be entitled to claim for a refund of the difference between First Class and standard fare for the period 12 November 2009 to 23 January 2010 when First Class accommodation was declassified.

Please note: Discounts will be available when buying at First Capital Connect stations and online from the FCC website. Unfortunately where tickets are purchased at non-First Capital Connect Thameslink outlets we will only be able to offer the free tickets.

We are currently setting up IT and ticket office systems and staffing an office to deal with claims under the scheme. Exact details of how to claim will be published in early February. Please retain old tickets or proof of purchase in order to validate claims.